All prices advertised include UK VAT at the applicable rates, a VAT receipt is automatically emailed upon receipt of a sucessful order and payment.
Vat is included on all relevant sales at 20%.
Logs and other solid fuels for domestic use include vat at 5%.
Books and Children's clothing are Vat exempt.
Sales to the the Channel Islands are zero rated.
Vat is not chargeable on sales outside of the UK.
If you decide that you wish to cancel your order for any reason, we will offer a full refund for the goods (not including any expedited shipping / handling / return charges) provided the item is returned in unused unaltered condition in the original packaging within 28 days. Any refund offered after this period is entirely at our discretion but postage costs will not be refunded.
We will not refund expedited postage for items returned.
All return shipping costs are at the buyers' expense.
In the event that a problem or fault occurs that is our responsibility, the goods will be replaced, repaired or the purchase amount refunded in full upon our receipt of the returned goods. If the item was purchased within 6 months of the problem occurring the buyers reasonable return shipping costs will also be refunded, provided that we have been informed of the problem within this period and have agreed the method of return.
Return postage costs incurred on warranty returns over 6 months from the date of purchase are at the buyers expense, we will however cover our postage costs to return the repaired or replacment item back to you within 1 year.
For warranty claims beyond 1 year the purchaser is required to pay their return shipping cost AND our return shipping costs (at our cost price) for items repaired or replaced.
All shortages or damage in transit complaints must be notified to Countryman Outdoor within 7 days of receipt of goods, after this time it will be assumed that you have received all items in good order.
In the event that we have made a pricing or description error we reserve the right to cancel the order and refund the buyer in full.
We offer a 12 month warranty on all items, excluding used items / consumables / consumable parts / batteries, bulbs etc. or any damage caused by misuse or alteration.
Used items are sold either with the remainder of manufacturers warranty where applicable (will be clearly stated on the advert) or with 3 months shop warranty.
In the event that a problem or fault occurs that is covered under guarantee, the goods will be replaced, repaired or the purchase price refunded as appropriate and as agreed with the customer. If we receive notification that the problem occurred within 6 months of the date purchase, additionally the buyers reasonable return shipping costs will be refunded provided that we have been informed of the problem and also agreed the method of return.
For hygiene reasons we cannot accept the return of footwear or clothing that has been worn except for repair or replacement under warranty, in particular footwear returns will not be accepted unless they have been thoroughly cleaned prior to return.
We aim to pack and dispatch orders as soon as possible and orders received before 3pm are usually shipped the same day, orders placed between 3pm and 4pm still stand a good chance of being dispatched the same day provided the payment has cleared by 4pm. We cannot always guarantee customers next day delivery as once handed over to the carrier it is beyond our control and although most carriers try their best, next day services are a delivery target time not a guarantee.
We try our best to ensure all information on our site is correct and up to date however very occasionally errors can occur with incorrect or inaccurate titles, descriptions or prices placed on products. In these circumstances we reserve the right to cancel your order and refund you in full. We will notify you that the order has been cancelled and will not be sent using the contact information placed when ordering. If an item is delivered and there is an issue with the description, images or product title we will review the issue and if we agree there has clearly been an oversight or error made, we will send a post paid returns label to allow you to return the goods at no cost to yourself and refund you in full for the goods.
Product reviews are screened prior to being posted on our website. We reserve the right to not publish reviews received for any reason including product reviews received from customers in relation to unconfirmed product purchases, reviews that promote or advertise our competitors, reviews we do not believe are genuine or know to have an alterior motive, reviews that we deem to be manipulated or not factually correct and reviews that encompass more just product quality and performance assessment.
In the unlikely event that you have any complaint regarding either the service you have received, or a complaint about the goods, please contact us as soon as possible either by phone on 01332360357 or email info@countrymanoutdoor.co.uk
We take all complaints seriously and as soon as they have been brought to our attention we will endeavour to rectify the problem as soon as possible.
These conditions in no way affect your statutory rights.
